How to Turn Your Office Enemy into an Ally
By Margaret Heffernan | August 26, 2010
Being professional at work implies not letting personal likes and dislikes enter into our relationships with co-workers. It’s a high ideal that can be hard to achieve, especially when you encounter the colleague who, quite simply, just doesn’t like you.
That’s the situation a fine executive at GE encountered some years ago. For obvious reasons, she will remain anonymous -– but you can trust me, it’s a true story.
Carol, let’s call her, joined a new division and, being smart and experienced, dared to make a comment at her first meeting. “I disagreed with a comment one of my colleagues made about a strategic issue,” she told me. “After the meeting was over, he said, ‘Carol, don’t you know you’re just the cunt at the table? No one cares what you think.’”
What’s impressive is the way Carol responded. “I wanted to scream, but I didn’t. And I didn’t run around telling everyone what he said, even though I really wanted to. I knew he would use every opportunity he could to disparage me, sabotage me and hurt my credibility. Instead, when he made good suggestions in other meetings, I endorsed them. If my department was doing something that helped his, I let him know. And if I disagreed with him, I let him know that, too. Gradually he saw I was really good at what I did. He saw that my department could make him look good. He became an ally.”
“A few years later, he left to become president of another company. He called to ask me to be his COO. And no, I didn’t consider it for a moment.”
What’s impressive about Carol’s story is that she was able to see that the wasn’t about her; it was about her colleague. And while he might not always be professional, she always was. In other words, she seized the moral high ground and held it.
This is very tough to do. But it’s essential. You will, at some point in your , encounter someone who just doesn’t like you -– because you’re male, female, short, tall, fat, skinny or because you remind them of a former failed relationship. You won’t be able to change whatever history has formed their impression. What you can do is determine the level of your response.
“It’s really important to recognize that insulting, degrading, ridiculous comments aren’t about you -– they’re about the person saying them,” Carol explains. “Don’t take the remarks personally but do take them seriously, because you need to know what’s really going on.”
Encounters like Carol’s occur at every level in an organization, from the print room to the C suite. You can’t stop them happening; all you can influence is your own response.
MY THOUGHTS
if the workplace is full of machines and not people,i doubt there would be a term as 'workplace stress. but the minute you enter into an office, you encounter a guard, a receptionist, HR people who will provide you with orientation. there won't be a day in your work life when you will just sit in front of your laptop and not deal with people. you're in front of your laptop because you're dealing with email. and your emailing people. so, this article is such a welcome reminder. when i encounter difficult co-workers. the real ____holes. i pray.i pray for guidance.i pray that God will help me turn this enemy into a teammate. better yet,a friend.my best friends are still those i have formed bonds with while at work. some of these friendships started out badly. and i don't mind having more friends. even if you don't even want to hear this person's name in the beginning.
Friday, November 12, 2010
Thursday, November 4, 2010
Want to Avoid Workplace stressand be more productive? Stop Working
How to Be Productive: Stop Working
By Margaret Heffernan | August 10, 2010
Industrial companies put a lot of effort into “asset integrity” — which really just means protecting critical plants and machinery from damage and wear and tear. At companies like BP, it’s clearly more of an aspiration than a reality, but anyone trained in a manufacturing environment learns that asset integrity is a top priority. But what about service industries — companies where the only assets are the brains of the people who work there? Shouldn’t they worry about asset integrity, too? Astonishingly, most of them don’t. Instead, financial services, consulting, the law and even the medical profession perpetuate working hours where all-nighters are heroic, driving with jet lag is the norm and anyone who actually has lunch risks becoming lunch.
But, they argue, we’re in the midst of an economic downturn, the worst recession in our lifetimes. Shouldn’t we all be working as hard as we can? Who has the luxury of time? What do you mean weekends aren’t for working?
Well, for the last 100 years, every productivity study in every industry has come to the same conclusion: after about 40 hours in a week, the quality of your work starts to degrade. You make mistakes. That’s why working 60 hours may not save you time or money: you’ll spend too much of that time fixing the mistakes you shouldn’t have made in the meantime. That’s why software companies that limit work to 35 hours a week need to employ fewer QA engineers: there isn’t as much mess to clean up.
In a knowledge economy, where thinking and creativity are the raw materials from which products and profit flow, brains are assets. They need to be cherished, nurtured and protected, not abused. Leaders need to take seriously a century’s evidence that 1) overwork doesn’t make us productive, it makes us stupid, 2) looking away from a problem is often the best way to solve it, and 3) burnout is what happens when people are asked to work in ways that obliterate all other parts of their lives.
Also: we need to hammer the last nail into the coffin of multi-tasking. No, you can’t safely drive and hold conference calls, nor can you text while driving. And checking emails while in meetings means you may as well not be there. What modern businesses need isn’t distracted Blackberry addicts but human beings who haven’t forgotten the gifts of focus, concentration and mindfulness.
When the cognitive scientist Dan Simons looked at the vast mountain of evidence that demonstrates the futility of multitasking, he was inevitably asked whether there were anything we could do to enlarge the capacity of our minds. The answer was an emphatic “no.” There are hard limits to what our brains will do, and no amount of Baby Mozarts or Brain Trainers will alter that. Practice, Simons says, will improve specific skills but not general abilities. Doing Sudoko will make you better at Sudoko; it won’t raise your GMAT scores.
Is there anything that truly enhances cognition? Yes, says Simons: exercise. Experiments by his colleague Arthur Kramer showed that walking for a few hours a week led to large improvements on cognitive tasks. Stretching and toning exercises had no cognitive benefits, but aerobic exercise, which increases blood flow to the brain, did. Seniors who walked for just 45 minutes a day for three days a week showed better preservation of their brains in MRI scans. Exercise, Simons concludes, improves cognition broadly by increasing the fitness of your brain.
Care about asset integrity? Get out of the office and go for a walk. And make sure the people who work for you do, too.
MY THOUGHTS
the short but brisk walking helps. i walk around the block sometimes if i need to work well into the night. clears the brain, relaxes the muscles and makes me more productive.
By Margaret Heffernan | August 10, 2010
Industrial companies put a lot of effort into “asset integrity” — which really just means protecting critical plants and machinery from damage and wear and tear. At companies like BP, it’s clearly more of an aspiration than a reality, but anyone trained in a manufacturing environment learns that asset integrity is a top priority. But what about service industries — companies where the only assets are the brains of the people who work there? Shouldn’t they worry about asset integrity, too? Astonishingly, most of them don’t. Instead, financial services, consulting, the law and even the medical profession perpetuate working hours where all-nighters are heroic, driving with jet lag is the norm and anyone who actually has lunch risks becoming lunch.
But, they argue, we’re in the midst of an economic downturn, the worst recession in our lifetimes. Shouldn’t we all be working as hard as we can? Who has the luxury of time? What do you mean weekends aren’t for working?
Well, for the last 100 years, every productivity study in every industry has come to the same conclusion: after about 40 hours in a week, the quality of your work starts to degrade. You make mistakes. That’s why working 60 hours may not save you time or money: you’ll spend too much of that time fixing the mistakes you shouldn’t have made in the meantime. That’s why software companies that limit work to 35 hours a week need to employ fewer QA engineers: there isn’t as much mess to clean up.
In a knowledge economy, where thinking and creativity are the raw materials from which products and profit flow, brains are assets. They need to be cherished, nurtured and protected, not abused. Leaders need to take seriously a century’s evidence that 1) overwork doesn’t make us productive, it makes us stupid, 2) looking away from a problem is often the best way to solve it, and 3) burnout is what happens when people are asked to work in ways that obliterate all other parts of their lives.
Also: we need to hammer the last nail into the coffin of multi-tasking. No, you can’t safely drive and hold conference calls, nor can you text while driving. And checking emails while in meetings means you may as well not be there. What modern businesses need isn’t distracted Blackberry addicts but human beings who haven’t forgotten the gifts of focus, concentration and mindfulness.
When the cognitive scientist Dan Simons looked at the vast mountain of evidence that demonstrates the futility of multitasking, he was inevitably asked whether there were anything we could do to enlarge the capacity of our minds. The answer was an emphatic “no.” There are hard limits to what our brains will do, and no amount of Baby Mozarts or Brain Trainers will alter that. Practice, Simons says, will improve specific skills but not general abilities. Doing Sudoko will make you better at Sudoko; it won’t raise your GMAT scores.
Is there anything that truly enhances cognition? Yes, says Simons: exercise. Experiments by his colleague Arthur Kramer showed that walking for a few hours a week led to large improvements on cognitive tasks. Stretching and toning exercises had no cognitive benefits, but aerobic exercise, which increases blood flow to the brain, did. Seniors who walked for just 45 minutes a day for three days a week showed better preservation of their brains in MRI scans. Exercise, Simons concludes, improves cognition broadly by increasing the fitness of your brain.
Care about asset integrity? Get out of the office and go for a walk. And make sure the people who work for you do, too.
MY THOUGHTS
the short but brisk walking helps. i walk around the block sometimes if i need to work well into the night. clears the brain, relaxes the muscles and makes me more productive.
Wednesday, November 3, 2010
workplace stress? find out if you have a good job
Do you have a good job? Take the test
Today's job market favors employees. The attitude of most workers is that they should have a job that makes them happy. So it's no surprise that at any given time 70 percent of the workforce is job hunting, according to the Wall St. Journal.
Everyone is looking for the right position. But what exactly does that mean?
Here is something it's probably not: Prestigious. People who chase fame and prestige are generally not as happy as other people. If you're after fame, you are setting goals that are dependent on other peoples' approval. Conversely, goals about self-acceptance and friendship make you happy because you have more control over them.
You might think you're different – that you have a legitimate shot at fame. Ninety percent of young workers think they are in the top 10 percent of all workers, according to Business Week. Also, 40 percent think they will become famous. The reality is 1 or 2 percent ever achieve a modicum of fame.
A good rule of thumb when choosing a job to make you happy is to pick one that is based on the following list of attributes.
To test a job to see if it's good, give the job points for each attribute it has:
1. A short, predictable commute – 1 point
The problem with a long commute is that it is long in a different way each day. Sometimes it's the rain, sometimes there's an accident. Sometimes traffic is backed up for no apparent reason. Humans can acclimate themselves to a lot of traumatic stuff – even being a paraplegic, according to Daniel Gilbert, author of Stumbling on Happiness. But you cannot acclimate yourself to something that is bad in a different way every day.
2. Workflow you can manage – 1 point
This is not about doing work. This is about managing your personal life, which you cannot do if you have no control over your workflow. You need to be able to predict when things will be difficult and when it's safe to focus more on your personal life. This is why management consultants are generally happy – they oversee their own schedule. But those who hold client-heavy jobs, such as lawyers or financial analysts, have to jump at a clients' whim.
3. Clear goals that are challenging – 1 point
Goals that are not challenging result in boredom, not happiness. But challenging work without a clear goal is a bad job waiting to happen because people want to know how they're doing. But you can't get feedback from a boss who does not set clear goals to manage your progress.
It is worth noting that the primary cause of workplace burnout is not the amount of time spent working, but whether the work you did can make a difference. For example, nurses on the pediatric burn unit have high turnover because it is exhausting to be taking care of children without being able to stop their suffering. Conversely, entrepreneurs are typically happy because they have so much control over workflow and goals.
4. Two co-workers you're close friend with – 3 points
If you have two good friends at work, you are almost guaranteed to like your job, according to Tom Rath, the author of Vital Friends. This is, in part, because you can process the bad parts of a job more productively with friends by your side to help you.
So finding a job you like or turning a bad job in to a good job might actually be totally under your control; you can decide you are going to be likable and make friends, or not.
Test results:
0-2 points, probably not a good job
3 points, probably a good job
4 – 6 points, probably a really good job
MY THOUGHTS
so, do you have a good job or not? remember,happiness is a state of mind. if you're ready to be happy, then you will be. don't make a mistake of leaving your job because it sucks. you'll find the next job sucks,too. why? the problem is not out there.
Today's job market favors employees. The attitude of most workers is that they should have a job that makes them happy. So it's no surprise that at any given time 70 percent of the workforce is job hunting, according to the Wall St. Journal.
Everyone is looking for the right position. But what exactly does that mean?
Here is something it's probably not: Prestigious. People who chase fame and prestige are generally not as happy as other people. If you're after fame, you are setting goals that are dependent on other peoples' approval. Conversely, goals about self-acceptance and friendship make you happy because you have more control over them.
You might think you're different – that you have a legitimate shot at fame. Ninety percent of young workers think they are in the top 10 percent of all workers, according to Business Week. Also, 40 percent think they will become famous. The reality is 1 or 2 percent ever achieve a modicum of fame.
A good rule of thumb when choosing a job to make you happy is to pick one that is based on the following list of attributes.
To test a job to see if it's good, give the job points for each attribute it has:
1. A short, predictable commute – 1 point
The problem with a long commute is that it is long in a different way each day. Sometimes it's the rain, sometimes there's an accident. Sometimes traffic is backed up for no apparent reason. Humans can acclimate themselves to a lot of traumatic stuff – even being a paraplegic, according to Daniel Gilbert, author of Stumbling on Happiness. But you cannot acclimate yourself to something that is bad in a different way every day.
2. Workflow you can manage – 1 point
This is not about doing work. This is about managing your personal life, which you cannot do if you have no control over your workflow. You need to be able to predict when things will be difficult and when it's safe to focus more on your personal life. This is why management consultants are generally happy – they oversee their own schedule. But those who hold client-heavy jobs, such as lawyers or financial analysts, have to jump at a clients' whim.
3. Clear goals that are challenging – 1 point
Goals that are not challenging result in boredom, not happiness. But challenging work without a clear goal is a bad job waiting to happen because people want to know how they're doing. But you can't get feedback from a boss who does not set clear goals to manage your progress.
It is worth noting that the primary cause of workplace burnout is not the amount of time spent working, but whether the work you did can make a difference. For example, nurses on the pediatric burn unit have high turnover because it is exhausting to be taking care of children without being able to stop their suffering. Conversely, entrepreneurs are typically happy because they have so much control over workflow and goals.
4. Two co-workers you're close friend with – 3 points
If you have two good friends at work, you are almost guaranteed to like your job, according to Tom Rath, the author of Vital Friends. This is, in part, because you can process the bad parts of a job more productively with friends by your side to help you.
So finding a job you like or turning a bad job in to a good job might actually be totally under your control; you can decide you are going to be likable and make friends, or not.
Test results:
0-2 points, probably not a good job
3 points, probably a good job
4 – 6 points, probably a really good job
MY THOUGHTS
so, do you have a good job or not? remember,happiness is a state of mind. if you're ready to be happy, then you will be. don't make a mistake of leaving your job because it sucks. you'll find the next job sucks,too. why? the problem is not out there.
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